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Nothing gets done outside of relationship. Fostering effective relationships boils down to being able to listen well and engage in skillful dialogue with others.

We offer two professional development workshops, both suitable for your seasoned leaders as well as newer supervisors. Click on the buttons below to jump to each section and learn more about how we can guide your leaders to become truly effective communicators.

Listening Fully & Responding Intentionally

“I’ve taught the skills of listening fully and responding intentionally to dozens and dozens of teams. Every time, someone will lament that doing this – “this” being implementing the skills taught in the course – will take longer. Yes, it is true, you can expect to add an extra 10-15 minutes to a conversation. Yet, in every case, as we honestly look at how much time the team is presently spending on clarifying misunderstandings and re-doing work, not to mention time lost to interpersonal conflicts that commonly arise from NOT listening to one another, we are more and more convinced that these skills ultimately save us DAYS if not WEEKS of time.” – De Yarrison

When it comes to cultivating a high performance team, it’s the stuff we often think we don’t have time for that saves us much time (and heartache) in the long run!

The skills taught in this workshop will help your team and organization:

  • eliminate or minimize ambiguity, time and energy spent on misunderstandings and misinterpretations.
  • foster greater clarity and alignment around expectations of one another.
  • understand the two levels of listening and three skills for responding intentionally.
  • increase trust.
  • feel heard and understood by one another, leading to greater connection and commitment.

Key Learning Points:

Participants will learn skills that are essential for engaging with others and achieving results together. We will discover the most fundamental aspects of other-awareness and good relationship dynamics, which we call LISTENING FULLY & RESPONDING INTENTIONALLY.

Listening Fully means:

  • Being aware to quiet your own inner dialogue and placing your full presence on the person speaking.
  • Listening with the intent to understand, rather than listening with the intent to reply.
  • Becoming genuinely curious about the person speaking, his/her needs, wants, intentions, etc.
  • Listening to not only the words being spoken, but also to body language, energy, tone, and to what is not being said.

Responding Intentionally means:

  • Responding in a way that pulls the person farther into the conversation, rather than shutting the conversation down.
  • Responding with effective questions to facilitate mutual understanding and alignment.
  • Engaging in a way that uncovers the needs that are invisibly driving the visible behavior you are experiencing.
  • Learning to facilitate a dialogue that:
    • illuminates and clarifies individual expectations.
    • eliminates ambiguous language and drives towards concrete clarity.
    • ensures alignment and common understanding.
    • values individual perspectives, while seeking the greatest good for the whole.
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How to Disagree Without Damaging Relationships

Participants of this course will become more familiar with their own patterns and tendencies in conflict situations. Through experiential activities that have participants engaging with one another, we will experience (not just talk about) constructive approaches to handling conflict.

The skills taught in this workshop will help your team and organization:

  • Understand the difference between responsiveness and reactivity. Learn to leverage constructive responses to conflict while minimizing destructive reactions.
  • Identify individual “hot buttons” and triggers.
  • Become more familiar with one’s “knee-jerk” reactions to being triggered and learn strategies for self-management.
  • Learn communication and listening skills to guide us through uncomfortable situations:
    • Discover how to respond to intense emotions, accusations, and passive-aggressive behaviors.
    • Refine our ability to deliver messages for greater acceptance.
    • Learn the difference between Level 1 and Level 2 listening.
    • Build accountability steps into conflict resolution conversations.

Recommended Reading:

In our approach to personal and professional development, we reference concepts taught by The Arbinger Institute, from whom we have received advanced coach training. We strongly suggest reading any (or all!) of their books, linked below.
The Anatomy of Peace
Leadership and Self-Deception
The Outward Mindset

From another of our favorite resources on emotional intelligence, this is a must-read article to better understand the brain-based mechanics of conflict: http://www.6seconds.org/2014/08/19/the-myth-winning/

Have questions? Want to talk through the specifics?

Complete the Contact Form below and we’ll be in touch soon! Or email De Yarrison directly with any questions you may have.



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